Newsletter January 2025

Dear BerGère users,
We'd like to keep you informed about the latest updates to your solution, BerGère, as well as the next important steps in the ongoing transition.

1. Technical support always available

BerGère is currently fully supported by Mr. Jacques Kirouac (kirouacjacques@gmail.com), for French-speaking customers, and Jen & Chris Vervoort (jenandchrisv@hotmail.com), for English-speaking customers. We remain committed to offering you the same level of quality and availability, whatever the means of communication.

2. Transition to Stripe for billing

In preparation for the transition linked to TLM's acquisition of the BerGère solution, we felt it essential to improve our billing and subscription management processes. These changes will be finalized by the summer. For the time being, we are using the Stripe for payment management. However, we may consider moving to a more integrated solution, as we want to be able to offer you an efficient system tailored to your needs.
We are aware that information on these changes has not been communicated optimally and we sincerely apologize.
To assist you, we have prepared a practical guide on how to pay your bills:

3. Proactive billing management and follow-up during transition

We are making every effort to ensure smooth billing during this transition period. However, errors may occur. Should this happen, please be assured that we will contact you by e-mail or telephone to rectify the situation manually and as quickly as possible.
We would also like to reassure you:

  • No loss of access to your tools will occur as a result of these adjustments.
  • Prepayments linked to your subscriptions will be taken into account correctly.

If you have any questions or concerns about billing, please write to us at support@bergere.ca.

4. Improvements in progress: next steps

We're actively working to improve your experience with BerGère. Here is an overview of our next important steps:

  • User survey : To better understand your needs, we'll be sending out a survey in the next few days. It will focus on the frequency of use of features such as data entry, metrics visualization and report generation.
  • Documentation center : In the coming weeks, a complete documentation center will be available to guide you through the use of BerGère and its mobile software.
  • BerGère web portal : In the coming months, a new web portal will enable you to purchase products and licenses directly online.
  • New support system : Over the next few months, our new customer support management system will be gradually implemented. When you make your first e-mail request, you'll be asked to create an account. This system will enable us to better track your exchanges with our team.